Our returns policy does not affect your statutory rights

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Returns

You have 14 days to notify us in writing of any returns – you then have a further 14 days to return the item/s to us at your own cost – in as new condition – in its original packaging – all labels attached.

We strongly recommend that you obtain proof of postage from the post office / signed for delivery and pack well as all item/s lost of damaged in the post back to us are your own responsibility. If an item/s reaches us in an un-saleable condition  it may be returned to you. Postage is non refundable.

Returns can be exchanged for something of the same value please just specify what you would like.

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Non Returnable Items

Item/s ordered to your own specifications/designs can not be returned (unless faulty). 

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For faulty items please follow the above procedure – we will reimburse postage  if  item is faulty. 

All returns post to: 25 Rugby Lane, Stretton On Dunmore, Nr Rugby, Warwickshire. CV23 9JH