Our returns policy does not affect your statutory rights
You have 14 days to notify us in writing of any returns – and to return the item/s to us at your own cost – in as new condition – in its original packaging – all labels attached.
We strongly recommend that you obtain proof of postage from the post office / signed for delivery and pack well as all item/s lost of damaged in the post back to us are your own responsibility. If an item/s reaches us in an un-saleable condition it may be returned to you. Postage is non refundable.
Returns can be exchanged for something of the same value please just specify what you would like.
Non Returnable Items
Item/s ordered to your own specifications/designs/large orders over 5 items of the same costume can not be returned (unless faulty). We are a small business and cannot hold that much stock of one item.
For faulty items please follow the above procedure – we will reimburse postage if item is faulty.
All returns post to: 25 Rugby Lane, Stretton On Dunmore, Nr Rugby, Warwickshire. CV23 9JH